Microsoft Word Mac Customer Service
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Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Summary
Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.
Deployment options for the 64-bit update
AutoUpdate (MAU)
Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.
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For information about how to use the MAU, see Check for Office for Mac updates automatically.
Manual updates
The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:
Download the Microsoft Office 2016 for Mac August update package now.
Virus-scan claim
Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.
Volume License Service Center
Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.
More Information
64-bit only
Windows 10 Support
The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.
Effect on third-party applications and add-ins
The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:
Tools for inspecting product architecture
To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.
You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.
The file command returns one of three values.
| Return value | Meaning |
|---|---|
| Mach-O 64-bit executable x86_64 | 64-bit binary |
| Mach-O executable i386 | 32-bit binary |
| Mach-O 64-bit executable x86_64 | FAT binary (compatible with both 32-bit and 64-bit processes) |
| Mach-O executable i386 | FAT binary (compatible with both 32-bit and 64-bit processes) |
Options for reverting to 32-bit installations
There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.
The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.
Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.
If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:
- Exit all open Office 2016 applications.
- Start Safari, and then browse to https://go.microsoft.com/fwlink/?LinkId=823192 to start the download of the 32-bit installer.
- Double-click the downloaded package, and then follow the instructions.
The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.
Today we are announcing the new Outlook for the Mac, which delivers improved performance and reliability and a fresh look and feel that is unmistakably Microsoft Office. This release offers a more familiar and consistent experience between Outlook on the PC, Outlook on the web and Outlook Web App (OWA) for iPad, iPhone and Android devices.
The new Outlook for Mac includes:
- Better performance and reliability as a result of a new threading model and database improvements.
- A new modern user interface with improved scrolling and agility when switching between Ribbon tabs.
- Online archive support for searching Exchange (online or on-premises) archived mail.
- Master Category List support and enhancements delivering access to category lists (name and color) and sync between Mac, Windows and OWA clients.
Microsoft Word Mac Torrent
- Office 365 push email support for real-time email delivery.
- Faster first-run and email download experience with improved Exchange Web Services syncing.
The new Outlook for Mac is available to Office 365 commercial customers and Office 365 Home, Office 365 Personal and Office 365 University subscribers.
- Office 365 Commercial customers can get the new Outlook for Mac by accessing their Office 365 Portal, (Gear icon > Office 365 Settings > Software > Outlook for Mac icon) or visiting the Software page.
- Office 365 consumer subscribers can get the new Outlook for Mac by going to their My Account page.
After you install Outlook for Mac for Office 365, you’ll have two icons in the Dock, see this article on how to remove the old icon.
Microsoft Word, PowerPoint, Excel and OneNote for Mac
Historically we have released a new version of Office for Mac approximately six to eight months after Office for Windows. However, following the release of Office 365 we made the conscious decision to prioritize mobile first and cloud first scenarios for an increasing number of people who are getting things done on-the-go more frequently. This meant delivering and continuing to improve Office on a variety phones (iPhone, Windows Phone, and Android) and tablets (iPad and Windows)—brought together by the cloud (OneDrive) to help people stay better organized and get things done with greater efficiency at work, school, home and everywhere between.
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Continuing our commitment to our valued Mac customers, we are pleased to disclose the roadmap for the next version of Office for Mac—including Word for Mac, Excel for Mac, PowerPoint for Mac and OneNote for Mac.
Microsoft outlook app for mac os high sierra compatibility. Jan 25, 2019 Works with your email provider Outlook for Mac works with Microsoft Exchange, Office 365, Outlook.com (including Hotmail and MSN), Gmail, Yahoo Mail, and iCloud Learn more about Office 365 Office 365 is a cloud-based subscription service that brings together premium versions of Word, Excel, PowerPoint, Outlook and OneDrive. Dec 09, 2017 MS Outlook for MacOS High Sierra. I just upgraded to MacOS High Sierra from MacOS Sierra. The MS Outlook of my MS 365 suddenly failed to operate due to new OS. As of September 25, 2017, macOS 10.13 High Sierra is publicly available for all Mac users to install. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later. For updates regarding macOS 10.14 Mojave, see Microsoft Office support for macOS 10.14 Mojave. Office 2016 for Mac.
In the first half of 2015 we will release a public beta for the next version of Office for Mac, and in the second half of 2015 we will make the final release available. Office 365 commercial and consumer subscribers will get the next version at no additional cost, and we will release a perpetual license of Office for Mac in the same timeframe.
We’re confident you will like what you see in the new Outlook for Mac today, and in the Office for Mac in the coming months.
To get the best Office 365 email, calendar, contacts and tasks experience on a Mac, download the new Outlook for Mac today, and let us know what you think.