Does Mac & Microsoft Work
Note
Jan 24, 2020 On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report. From the list on the left, select USB. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support. Oct 18, 2019 Open the App Store app on your Mac. Click Updates in the App Store toolbar. Use the Update buttons to download and install any updates listed. When the App Store shows no more updates, your version of macOS and all of its apps are up to date. That includes Safari, iTunes, iBooks, Messages, Mail. Mar 28, 2019 Microsoft would prefer both Mac and Windows users of Office to move to the online version, Office 365, but it’s still entirely up to you. In fact, you. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash. Quit all Microsoft Office for Mac programs. On the Go menu, click Home. Open Library.
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Jan 24, 2020 On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report. From the list on the left, select USB. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. Then uninstall third-party security software. Office for Mac with Office 365, gives you power and flexibility to get things done virtually from anywhere. Find the right Office for you.
Symptoms
Error message examples. When you start Microsoft Word for Mac, or when you try to open a new document, you experience one of the following conditions:
The program closes unexpectedly.
Error message:
Note
This error message may also occur during usage of application such as saving a document.
Resolution
To resolve this problem, follow steps below.
Microsoft Word for Mac 2008 or Later
Step 1: Quit all applications
On the Apple menu, click Force Quit.
Select an application in the 'Force Quit Applications' window.
Click Force Quit.
Repeat the previous steps until all active applications.
Warning
When an application is force quit, any unsaved changes to open documents are not saved.
Step 2: Remove Preferences
Quit all Microsoft Office for Mac programs.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Microsoft Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Microsoft Office for Mac programs.
On the Go menu, click Home.
Open Library.
Microsoft office 2011 for mac. Feb 28, 2013 and any Office2011 Application (Word 2011, Excel2011, PowerPoint2011 Outlook2011) must be inside the Office2011. If you have Office2008 the same as above applies except the Office2008 Folder should be in the applications folder and any Office 2008 application (Word,Excel, PowerPoint, Entourage) should be in the Office2008 folder. Download and install or reinstall Office for Mac 2011. Go to Download Earlier Versions of Office at www.microsoft.com/software-download/office to download the file. Enter your product key and click Verify. Select a language, then click Confirm. When prompted, click Download Now.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Open the Microsoft folder.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Application Support folder.
Open the Microsoft folder.
Open the Office folder.
Open the User Templates folder.
Locate the file that is named Normal, and move the file to the desktop.
Start Word and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, proceed to the next step.
If the issue continues to occur, go to the next step.
Step 3: Peform clean boot
For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
If the issue continues to occur in Safe mode, go to the next step.
Step 4: Remove and then reinstall Office
For information how to remove and then reinstall Office, see the following article:
If after removing and then reinstalling Office, the problem continues to occur, go to the next step.
Step 5: Use the 'Repair Disk Permissions' option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:
- On the Go menu, click Utilities.
- Start the Disk Utility program.
- Click the primary hard disk drive for your computer.
- Click the First Aid tab.
- Click Repair Disk Permissions.
Note
The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder.
Microsoft Word 2004 for Mac
Quit all Microsoft Office for Mac programs.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you do not locate the file, the program is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Qit all Microsoft Office for Mac programs.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in MAC OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder.
Open the Microsoft folder.
Look for a file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open the Documents folder.
Open the Microsoft User Data folder.
Locate the file that is named Normal, and move the file to the desktop.
Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the trash.
Third-party disclaimer information
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
Erasing a disk or volume permanently deletes all of its files. Before continuing, make sure that you have a backup of any files that you want to keep.
How to erase a disk
Proceed based on whether you're erasing your startup disk or some other disk. Your startup disk is the disk (volume) that your Mac started up from. By default it's the disk built into your Mac, named Macintosh HD. If you're selling, giving away, or trading in your Mac, you should erase your startup disk.
Erase a startup disk
- Start up from macOS Recovery.
- Select Disk Utility from the Utilities window in macOS Recovery. Then click Continue.
- Make sure that the sidebar in Disk Utility shows the name of your startup disk. The volume representing your startup disk is Macintosh HD, unless you renamed it. Don't see it?
- Look for a ”Data” volume with the same name, such as ”Macintosh HD - Data.” If you have such a volume, select it. Then choose Edit > Delete APFS Volume from the menu bar, or click the delete volume button (–) in the Disk Utility toolbar.
When you're asked to confirm, click the Delete button. Do not click Delete Volume Group. Do the same to delete other volumes you might have on your startup disk—except the volume named Macintosh HD. - After deleting any Data volumes, select Macintosh HD in the sidebar.
- Click the Erase button or tab, then complete these items:
- Name: Enter a name that you want the volume to have after you erase it, such as Macintosh HD.
- Format: Choose either APFS or Mac OS Extended (Journaled) to format as a Mac volume. Disk Utility shows the recommended Mac format by default.
- Click Erase to begin erasing. You might be prompted to enter your Apple ID.
- When done, quit Disk Utility to return to the Utilities window.
- If you want your Mac to be able to start up from this volume again, choose Reinstall macOS from the Utilities window, then follow the onscreen instructions to reinstall macOS on the volume. If you don't reinstall macOS, your Mac might start up to a flashing question mark (?).
Erase some other disk
The steps above also work when erasing a storage device that you're not using as a startup disk. However, in that case it's not necessary to open Disk Utility from macOS Recovery: you can instead open it from the Utilities folder of your Applications folder. And you don't need to delete data volumes first: just select your disk in Disk Utility, then click Erase.
How to change the partition map (scheme) of a disk
In some circumstances, you might need to change the partition map (scheme) while erasing. If you're following instructions that require choosing a scheme, the steps in Disk Utility differ from the steps above.
- After opening Disk Utility, choose View > Show All Devices from the menu bar.
- The sidebar now shows not just volumes, but also the disks (devices) that contain those volumes. In the following example, APPLE SSD is the disk, Container disk1 is a container on that disk, and Macintosh HD is a volume in that container. (Only APFS-formatted disks have containers.)
- Select the disk that you want to erase, such as Apple SSD.
- Check the information shown on the right side of the window to find out which partition map is currently in use:
- GUID Partition Map is appropriate for Mac disks.
- Master Boot Record is appropriate for external drives used with a PC or Boot Camp.
- If the partition map is not appropriate for the disk's intended use, click the Erase button or tab, then complete these items:
- Name: Enter a name that you want the disk to have after you erase it, such as Apple SSD.
- Format: To format as a Mac disk, choose either APFS or Mac OS Extended (Journaled). Disk Utility shows a compatible format by default.
- Scheme: Choose the appropriate partition map scheme.
- Click Erase to begin erasing. If you're erasing your startup disk, you might be prompted to enter your Apple ID.
- Quit Disk Utility when done.
- If you want your Mac to be able to start up from this disk, choose Reinstall macOS from the Utilities window, then follow the onscreen instructions to reinstall macOS on the disk.
Why erase a disk
You can erase a disk or volume at any time, including in circumstances such as these:
- You want to quickly and permanently erase all content from your Mac and restore it to factory settings, such as when you're selling, giving away, or trading in your Mac.
- You're changing the format of a disk, such as from a PC format (FAT, ExFAT, or NTFS) to a Mac format (APFS or Mac OS Extended).
- You received a message that your disk isn't readable by this computer.
- You're trying to resolve a disk issue that Disk Utility can't repair.
- The macOS installer doesn't see your disk or can't install on it. For example, the installer might say that your disk isn't formatted correctly, isn't using a GUID partition scheme, contains a newer version of the operating system, or can't be used to start up your computer.
- The macOS installer says that you may not install to this volume because it is part of an Apple RAID.
About APFS and Mac OS Extended
Disk Utility in macOS High Sierra or later can erase most disks and volumes for Mac using either the newer APFS (Apple File System) format or the older Mac OS Extended format, and it automatically chooses a compatible format for you.
Identify the current format
If you want to know which format is currently in use, use any of these methods:
- Select the volume in the Disk Utility sidebar, then check the information on the right. For more detail, choose File > Get Info from the Disk Utility menu bar.
- Open System Information and select Storage in the sidebar. The File System column on the right shows the format of each volume.
- Select the volume in the Finder, then choose File > Get Info from the menu bar. The Get Info window shows the Format of that volume.
Choose between APFS and Mac OS Extended
If you want to change the format, answer these questions:
Are you formatting the disk that came built into your Mac?
If the built-in disk came APFS-formatted, don't change it to Mac OS Extended.
Are you about to install macOS High Sierra or later on the disk?
If you need to erase your disk before installing High Sierra or later for the first time on that disk, choose Mac OS Extended (Journaled). During installation, the macOS installer decides whether to automatically convert to APFS—without erasing your files.
Are you preparing a Time Machine backup disk or bootable installer?
Choose Mac OS Extended (Journaled) for any disk that you plan to use with Time Machine or as a bootable installer.
Does Mac And Cheese Expire
Will you be using the disk with another Mac?
If the other Mac isn't using High Sierra or later, choose Mac OS Extended (Journaled). Earlier versions of macOS don't mount APFS-formatted volumes.
Does Microsoft Office For Mac Work Well
Disk Utility tries to detect the type of storage and show the appropriate format in the Format menu. If it can't, it chooses Mac OS Extended, which works with all versions of macOS.
If your disk doesn't appear in Disk Utility
If Disk Utility doesn't show a sidebar, choose View > Show Sidebar from the menu bar.
If Disk Utility shows the sidebar, but your disk doesn't appear within it, disconnect all nonessential devices from your Mac. If the disk is external, leave it connected, but make sure that it's turned on and connected directly to your Mac using a good cable. Then restart your Mac and try again. If your disk still doesn't appear, your disk or Mac might need service. Learn how to get your Mac ready for service.
Does Mac & Microsoft Works
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- If you can't start up from macOS Recovery, you can instead use a different startup disk, if you have one.