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Microsoft Word Mac Restore To Previous Purchase

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

If you're looking for recent Word document recovery info, see:

  • Recover your Office files (For versions through Office 2019)

For more on earlier versions of Word, see:

Resolution

To fix this problem, use the following methods in the order in which they're presented, as appropriate for your situation.

Method 1: Search for the original document

To do this, follow these steps, as appropriate for the version of Windows that you're running.

Windows 10 and Windows 7

  1. Select Start, type the document name in the Start Search box (.doc or .docx), and then press Enter. If the File list contains the document, double-click the document to open it in Word.
  2. If the File list does not contain the file, go to Method 2.

Method 2: Search for Word backup files

Word backup file names end with the .wbk extension. If the Always create backup copy option is selected, there may be a backup copy of the file.

Note

To locate this option:

  • Word for Office 365, Word 2019, Word 2016, and Word 2013:Select File, then Options, and then Advanced. Scroll down to the Save section and select Always create backup copy.
  • Word 2010:Select File, then Options. In the Save tab, select Always create backup copy.

To find the backup copy of the file, follow these steps:

  1. Locate the folder in which you last saved the missing file.
  2. Search for files that have the .wbk file name extension.

If there's no .wbk file in the original folder, search the computer for any .wbk files. To do this, follow these steps:

Windows 10 and Windows 7

  1. Select Start, type *.wbk in the Start Search box, and then press Enter.
  2. If the File list contains the backup file, repeat the steps in step 2 ('Search for files that have the .wbk file name extension') to open the file. If the File list does not contain the backup file, go to Method 3.

If you find any files that have the name 'Backup of' followed by the name of the missing file, use one of the following procedures, as appropriate for the version of Word that you're running.

Word for Office 365, Word 2019, Word 2016, and Word 2013

  1. On the File menu, select Open, and then Browse. (In some versions, select Computer and then Browse.)
  2. In the Files of type list (All Word Documents), select All Files.
  3. Select the backup file that you found, and then select Open.

Word 2010

  1. On the File menu, select Open.
  2. In the Files of type list (All Word documents), select All Files.
  3. Select the backup file that you found, and then select Open.

Method 3: Search for AutoRecover files

AutoRecover file names end with the .asd extension. By default, Word searches for AutoRecover files every time that it starts, and then it displays all that it finds in the Document Recovery task pane.

  1. Use Word to automatically find the AutoRecover files. To do this, follow these steps:

    1. Right-click the taskbar, and then select Task Manager.

    2. On the Processes tab, select any instance of Winword.exe or Microsoft Word, and then select End Task or End Process. Repeat this step until you have exited all instances of Winword.exe and Word.

    3. Close the Windows Task Manager dialog box, and then start Word.

      If Word finds the AutoRecover file, the Document Recovery task pane opens on the left side of the screen, and the missing document is listed as 'document name [Original]' or as 'document name [Recovered].' If this occurs, double-click the file in the Document Recovery pane, select Save As on the File menu, and then save the document as a .docx file. Manually change the extension to .docx, if necessary, by right-clicking the file and selecting Rename.

  2. If the Recovery pane does not open, manually search for AutoRecover files. To do this, use one of the following procedures, as appropriate for the version of Word that you're running.

    Word for Office 365, Word 2019, Word 2016, and Word 2013

    1. On the File menu, select Open, and then Browse.
    2. If you don't see your document listed, select Recover Unsaved Documents.

    Word 2010

    1. On the File menu, select Recent.
    2. If you don't see your document listed, select Recover Unsaved Documents.
  3. If you can't locate an AutoRecover file in the location that is identified in the Folder name list, search your whole drive for any .asd files. To do this, follow these steps:

    Windows 10 and Windows 7

    1. Select Start, type .asd in the Start Search box, and then press Enter.
    2. If the File list does not contain AutoRecover files, go to Method 4.

    If you find any files that have the .asd extension, use one of the following procedures, as appropriate for the version of Word that you're running:

    Word 2019, Word 2016, or Word 2013

    1. On the File menu, select Open, and then Browse. (In some versions, select **Computer **and then Browse.)
    2. In the Files of type list (All Word Documents), select All Files.
    3. Select the .asd file that you found, and then select Open.

    Word 2010

    1. On the File menu, select Open.
    2. In the Files of type list (All Word Documents), select All Files.
    3. Select the .asd file that you found, and then select Open.

Note

If you find an AutoRecover file in the Recovery pane that does not open correctly, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to open damaged files.

Method 4: Search for temporary files

Temporary file names end with the .tmp extension. To find these files, use one of the following procedure.

Windows 10 and Windows 7

  1. Select Start, type .tmp in the Start Search box, and then press Enter.
  2. On the Show only toolbar, select Other.
  3. Scroll through the files and search for files that match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.

Method 5: Search for '~' files

Some temporary file names start with the tilde (~) character. To find these files, follow these steps:

Windows 10 and Windows 7

  1. Select Start, type ~ in the Start Search box.

  2. Select See more results.

    Scroll through the files, and look for any that may match the last few dates and times that you edited the document. If you find the document that you're looking for, go to 'Method 6: How to troubleshoot damaged documents' for more information about how to recover information from the file.

For information about how Word creates and uses temporary files, see Description of how Word creates temporary files.

Method 6: How to troubleshoot damaged documents

For information about how to troubleshoot damaged Word documents, see the following articles in the Microsoft Knowledge Base:

More information

You can lose a Word document in certain situations. For example, the document may be lost if an error occurs that forces Word to close, if you experience a power interruption while editing, or if you close the document without saving your changes.

Note

The whole document may be lost if you have not recently saved the document. If you have saved your document, you may lose only the changes that you made since the last save. Be aware that some lost documents may not be recoverable.

The AutoRecover feature in Word performs an emergency backup of open documents when an error occurs. Some errors can interfere with the AutoRecover functionality. The AutoRecover feature is not a substitute for saving your files.

We do not provide any utilities to recover deleted documents. However, some third-party utilities to recover deleted documents might be available on the Internet.

For more information about AutoRecover, see the following articles in the Microsoft Knowledge Base:

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Make sure you've turned iCloud Drive on for Pages, Numbers, and Keynote:

  • On your iPhone, iPad, or iPod touch, tap Settings, tap [your name] , tap iCloud, then turn on iCloud Drive. Make sure Pages, Numbers, and Keynote are turned on.
  • On your Mac, choose Apple menu  > System Preferences, click Apple ID, click iCloud, then click Options next to iCloud Drive. Make sure Pages, Numbers, and Keynote are checked, then click Done.

If you don't have iCloud Drive turned on, you can still see past versions of a document on your Mac, but you will only see changes made to your document from your Mac.

Restore a document from your iPhone or iPad

  1. Tap Browse in the document manager, then tap iCloud Drive in the Browse menu.
  2. Tap Select, then tap the document you want to restore. A checkmark appears on it.
  3. On iPhone, tap the Version button . On iPad, tap Versions.
  4. Select the version of the document you want to view.
  5. Do any of the following:
    • To preview the version, tap Preview. You can search for text and copy text and objects from a previewed version, but you can't edit in the preview.
    • If you want to restore your document to this version, tap Restore. If you don't want to restore to this version, but you want to save it as a separate copy, tap Save a Copy. If you want to return to the current version, tap Close.

Your document is replaced with the version you selected. To undo these changes or to restore a different version of your document, repeat the steps.

Restore a document from your Mac

  1. Open the file you want to restore.
  2. Choose File > Revert To > Browse All Versions.
  3. Use the arrows on the right to scroll through past versions of your document. You can see when the version was made on the timeline along the right side of your screen. Click on a version and scroll to explore the document.
  4. Do any of the following:
    • To restore your document to this version, click Restore.
    • If you don't want to restore to this version, but you want to save it as a separate copy, hold down the Option key on the keyboard, then click Restore a Copy. The app will open a copy of that version in a new window.
    • To return to the current version, click Done.

Your document is replaced with the version you selected. To undo these changes or to restore a different version of your document, repeat the steps.

Restore a document from iWork for iCloud

To work with an earlier version of a document on iCloud.com, use these steps from a web browser on your Mac or PC.

  1. Sign in to iCloud.com.
  2. Click the Pages, Numbers, or Keynote icon.
  3. Open your document.
  4. Click the tools button , then choose Browse All Versions.
  5. Do any of the following:
    • To preview a past version, select that version of the document, then click Preview. iCloud launches a new browser tab or window with a preview of the document you selected.
    • To restore your document to this version, click Restore.
    • If you don't want to restore to this version, but you want to save it as a separate copy, open the Preview then choose the tools button , then select Download a Copy. If you don't want to use this version, close the tab or window.

Previous Office Downloads

Your document is replaced with the version you selected. To undo these changes or to restore a different version of your document, repeat the steps.

Learn more

If the document is shared with others, anyone with editing permission can copy and restore only the versions created after you shared the document.

Microsoft Word Mac Restore To Previous Purchase Download

If you add a password to a document, or change an existing password, it applies only to that version of the document and to subsequent versions.

Microsoft Word Mac Restore To Previous Purchase Free

If the document is shared, to prevent others from restoring an unprotected version of the document or a version with an older password, stop sharing the document, add a unique password to it, then share the document again.

Restore To Previous Date

Moving a document outside of its related app folder (like to the top level of your iCloud Drive folder) might prevent you from being able to restore to a past version. Moving a document might also prevent others from viewing or editing the document if you're sharing it from iCloud.